Quality of Service, Regulation & Compliance

Care providers are under increasing pressure to deliver quality services in line with constantly changing guidance. Keeping up with the changes can be a challenge so how do you measure that you are compliant with all the regulatory expectations and delivering your service in line with best practice? NjS are here to work with you to help you deliver quality care.

Mock Inspection Service

At NjS we can provide a mock inspection service which gives you:

• The opportunity to assess compliance and measure your service against the expectation of the regulatory bodies and commissioning authorities 

• The opportunity to evidence performance and highlight where your service is meeting the standards

• A plan to help you take your service further and evidence your commitment to delivering a quality service

• The opportunity for your staff to experience an inspection ahead of the real thing

• The opportunity to see what you need to put in place to reach a higher CQC rating 

The mock inspection is carried out in line with the CQC’s inspection model and measures your service against the five key questions and Key Lines of Enquiry. The inspection can be announced or unannounced and NjS can tailor the inspection to the needs of the service.

In addition NjS are able to provide you with specialist advice & guidance in relation to Managing Medication

This can include medication audits, mock inspections, policy writing and procedural guidance from an experienced Pharmacist.

As regulatory bodies are focussing more on medication management we are able to offer a service that will give you confidence that you are fully compliant in your ordering, storage, administration and management of your service users’ medication.

Consultancy Service

NjS provides a Consultancy Service to help you meet specific outcomes. You may have a regulatory concern, a situation you are struggling with or may need advice and guidance to improve your quality assurance. 

Some of the ways NjS Consultancy have supported providers:

• Responding to CQC reports 

• Supporting services amid safeguarding concerns 

• Interim management solutions

• Tender applications

• Operational Management and regular monitoring service for quality assurance

• Policy and procedure reviews

• Medication management advice and support to ensure compliance

Policy and Procedures