About NjS Consultancy Services

NjS provides an outcome focussed service to care providers across the sector, offering support with compliance, quality assurance and service development.

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About Nicki Smith

NjS was founded by Nicki Smith after more than 20 years working in the Health and Social Care industry. Nicki has worked for local authorities in care management, quality monitoring and commissioning roles and in auditing and operational management positions in the private sector.

 

Nicki has been working as an independent consultant since 2015 and remains passionately committed to supporting services to deliver quality, safe and effective care provision, resulting in improved outcomes for those who use them.

Values

Collaboration and Knowledge Sharing

We value the importance of working together and sharing knowledge, skills and experience with our partners.

Dignity and Respect

We treat everyone with dignity and respect and will work with our partners to ensure that this is a core value across all services.

Commitment and Integrity

We will always do the right thing and strive to achieve.

What People Say About NjS…

Nicki worked with our service to actively manage the integration of the Shared Lives Team into the County Council using her skills knowledge and experience to professionally manage this and the delicate relationships between stake holders. The key to managing projects is this ability to engage, listen, judge the mood of the area, team or service where you are working whilst clearly communicating the way forward. Nicki has outstanding skills in these areas. She has excellent interpersonal skills which allows her to quickly build rapport and gather information. She inspired confidence and mutuality of trust with team members, to quickly establish strong working relationships that allowed the planning and implementation process to move forward in a smooth coherent way. She has good networking skills which we were able to utilize in the process of integration of a small charity into a large public authority.

Graham Kennard

Hertfordshire Shared Lives

 

“Nicki has a vast knowledge of the requirements of CQC in all the categories they expect. She combines this with her innate skills of communication and efficiency. She is hard working, reliable, always cheerful and positive and is willing to be ‘hands on’ within the organisation. She is able to direct and motivate staff and understands the needs of those using the service, their families and staff.” 

Janet, GSG Nursing Homes Ltd.