CQC findings - Not Enough Staff to Cover Shifts

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The health watchdog found Unique Care Network Limited, Smethwick, did not have enough staff to cover shifts.

“The provider had not ensured there were sufficient staff deployed so that people had their care calls at times they needed.

“This had impacted on people’s health and caused distress. Staff vacancies were not covered and existing staff were stretched in their capacity to cover calls.

“People told us they did not always feel safe because the service was unreliable and staff did not always support them safely.

“Not all staff followed procedures to reduce risks of infection to people.”

The report continued: “Some people found it difficult to build a rapport with different staff undertaking care calls

“Some people described language barriers affected their care. They described a lack of respect from some staff. People did not feel involved in decisions about their care.”

Gabriel Lombe Sichangwa, the manager at Unique Care Network Limited based in Oldbury Road, declined to comment.

The care agency’s patients range from young to elderly patients and those who suffer with dementia, health conditions and disabilities.

The agency was rated as ‘inadequate’ across two categories out of a total five, which were for safety and leadership. In the other three, which were caring, responsiveness and effectivenesses, the agency was rated as ‘requiring improvement’.

A follow-up inspection will be made in six months time. The care agency will be kept under a watchful eye while being in special measures.

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One in three UK nursing homes failing safety checks, inspections find

From the independent.co.uk

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Living in a nursing home is “like playing Russian roulette,” charities have warned, after it was revealed one in four of Britain’s social care services and a third of nursing homes are failing on safety.

Thousands of vulnerable people are at risk of failing to receive the right medication, being left to go hungry, and being ignored when they ask for help, said the Care Quality Commission (CQC).

The news comes as it emerged the number of people with dementia in England and Wales is set to rise to 1.2 million by 2040, sparking calls for the Government to pay “urgent attention” to social care to avert a future crisis.

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